Customer Journey Mapping

Let’s build a loyal customer base for your business.

Having a loyal customer base who will recommend your services to others is one of the most valuable things that a business can have. We have successfully helped businesses up to 1,000 employees build an actionalble plan to increase their customer loyalty. This includes:

– Identifying customer touchpoints
– Analyzing where the pain points are
– Developing solutions to minimize customer friction
– Increasing customer loyalty and sales

Employee Organizations

Increase in Loyalty

Decrease in Complaints

What you can expect

The completed map will identify all key touchpoints on the customer’s journey. This will allow you to hone in on key areas to focus on to drive sales.

The improved experience your company offers will increase customer loyalty, and result in more referrals as well as repeat business.

An amazing customer experience doesn’t happen by accident. We will design detailed processes to ensure that your business offers high quality and repeatable service.

Standard

$500

1) 30 minute consultation

2) Customer journey map for one customer group

3) Customer survey design

4) Final report on key areas of improvement

*For businesses with < 10 employees

Get Started